These days you can stamp a personality on your organisation/operation online and reach huge numbers doing so, but it's still important to get out and see people face-to-face.
In pointing that out, my underlying assumption - and probably yours - is that all encounters are positive. Especially in the travel sector.
But not always.
I was reminded, when I met the boss of a large tour operator recently, how deeply unpleasant and arrogant they are.
This morning I was presented with a couple of choices on equally newsworthy new products and special prices I could write about. One of them was from this person's company.
I didn't write about it because I don't like them.
As Aleksandr Orlov might say: "simples!"