Make travel bookings by phone without talking to a machine
Cheapflights have come up with an excellent idea.... a cheatsheet for making travel bookings by phone.
Actually, it's not a new idea. It's an updated edition of their cheatsheet....but it's the first time I've seen it!
The cheatsheet has contact details for the top airlines, travel companies and hotels. It lists the name of the company, its telephone number and website, and simple instructions on which keystrokes to make to bypass the boring automated voices on the telephone and speak to an actual human.
It also has instructions on how to make a complaint.