Duh! I've done it again!
Travel-Lists.co.uk is an independent online travel directory. It is not a travel agency.
So, there is no reason why anyone should phone for travel advice. But they do, sometimes, and I really don't mind (assuming I'm not too busy).
These calls are pretty rare and they come out of the blue. Like today's.
A woman phoned. She's going out to the far east for a break and while she's there, having a medical operation on her foot, which she has arranged independently. She's got medical insurance to cover the treatment at a clinic in Penang, Malaysia, but she wants travel insurance for the rest of the trip... which, of course she can't get without declaring her medical situation, and 99.9% of travel insurance companies simply don't have a tick box for that. (In 'Little Britain' voice: "computer say no"!)
Caught un-prepared, I gave her a few lame suggestions for agents that might be a bit more flexible, and that was that.
Of course, it got me thinking and 15 mins later I had identified two companies who specialise in exactly her situation.... but I have no idea who she is and 'last number recall' doesn't work.
It's so frustrating, knowing I have the answer for her.
But it's not the first time
Note to self: I really, really must get their number next time I get one of those calls!