A little praise goes a long way
I've always tried to make a point of phoning or emailing - a boss if possible - to say 'thank you' when somebody does something special; provides a special service or goes "above and beyond".
In these days of consumer power and litigation, companies and organisations are so braced for complaints it can really be a bit of a shock if somebody just calls to say 'well done'.
Anyway... I've just been on the receiving end.
Out of the blue, a phone call from the Wendy Wu of Wendy Wu Tours - an Australian specialist tour operator to China that has just recently opened an office in London - to say she has just had a customer who found them through my listing on Travel-Lists and 'thank you very much'.
That's cheered up the afternoon!
In these days of consumer power and litigation, companies and organisations are so braced for complaints it can really be a bit of a shock if somebody just calls to say 'well done'.
Anyway... I've just been on the receiving end.
Out of the blue, a phone call from the Wendy Wu of Wendy Wu Tours - an Australian specialist tour operator to China that has just recently opened an office in London - to say she has just had a customer who found them through my listing on Travel-Lists and 'thank you very much'.
That's cheered up the afternoon!
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