But it is a great (and self-explanatory) video (and the truth is, while I was aware of it before, I've only just got around to watching it!).....enjoy!
Apparently a 'grown-up' at United who knows what social media is, has now responded on Twitter, but now it has reached the mainstream media I feel this is going to get a lot worse for United unless they move real quick to repair their reputation with musicians, let alone the rest of their customers.
So, there you go. If you get bad customer service, make a music video :)