20 August 2005

Air passenger watchdog sides with airlines

A very interesting article by Miles Brignall in today's Guardian, So, Just what are your rights when you fly? highlights the sticky grey areas that consumers are getting bogged down in when it comes to the new EU regulations on delayed flights.

He certainly got his head bitten off by not just the airlines but also rather surprisingly by the Air Transport Users Council (AUC) - who are supposed to be on the side of the consumer - when he suggested that the EU statement:

"When the delay is five hours or more, the airline must also offer to refund your ticket (with a free flight back to your initial point of departure, when relevant.)"

means:
When the delay is five hours or more, the airline must also offer to fully refund your ticket, and if stuck abroad or away from your start point, must also offer a free flight back to your initial point of departure, regardless of whether your ticket(s) was a 'return' or two 'single' flights.

It's worth reading.

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